Schedules can prove to be very helpful for a business that needs inbound calls to their numbers to point to different targets at different times.
- With no schedule set, what you have programmed in the menu "Inbound Calls Handling" will be the inbound target for your number 24 hours a day, 7 days a week.
Of course there are some businesses that run 24 hours, however most of us do go home for the day at some point and want callers to be directed elsewhere.
Here is a common scenario we will use for creating a schedule :
Your business has two Automated Attendants, one for Open Hours, and one for After Hours.
Noted below is your schedule you have in mind:
|When? (Day of week, hours)||Where does the call need to go ?|
|Monday-Friday 9am to 5pm||Ring Open Hours Automated Attendant|
|All other times during the week||Ring After Hours Automated Attendant|
Guide & Template
Once you have created your two Automated Attendants, head to "Business Phone" - "Schedules":
Next, give your Schedule an identifiable name and click "Create"
- Click "New Entry"
- Give it name and check off the days and set the hours you want. (You must use 24 hour clock for the time range!)
- Choose as a target, the automated attendant A500 Day. Click Save.
Next there is an entry called "Default", which corresponds to "any other time not specified".
- So far you have specified what happens between 9h-17h Mon-Fri.
- So the target for "default" will be reached, only if it is not between 9h-17h Mon-Fri.
- Set the Default Target to "A502 After hours", then click "Save".
Next, you will need to point your number to your Schedule, otherwise it will not be active.
Go to "Business Phone" - "Inbound Calls Handling"
Beside the number, and under the column "Route to", select "S501 Regular Schedule".
Then, go to "Business Phone" - "Apply Changes", and click "Provision".
That's it, your schedule is now up and running!
Note: If you would prefer a more flexible routing where you can change modes from "day" to "night" with a star code or programmed key, the solution is to use our Night mode programming.