We require a certain format for uploading music on hold for your Business Account, to get started, download Audacity, a great open-source audio editor.
The required format is 8000hz, 16-bit PCM .wav in Mono. The following steps walk you through converting a different format to the correct settings.
Open the music on hold file you wish to upload by going to your Audacity program: Go to File, Open, choose the file.
Next, click the image of your your audio track, then go to Tracks, click Stereo Track to Mono.
Click File - Export, then save as type: WAV (Microsoft) signed 16-bit PCM and save the file.
Your file is now converted properly! To upload it, go to Business Phone - Music on Hold
Click Select, choose your file, and then click upload, wait until it shows "processing complete".
To make the changes live, go to Business Phone - Apply Changes - Provision.