First, set the permission
You need to ensure that your user has the permission enabled.
- Head to Business Phone - Permissions
- Check the permission for your user under "Call Pickup"
- Click "Save"
Using the star code
- To grab a call that is ringing on another extension, dial *8 followed by the extension number that is ringing.
Example: Judy is at extension 200 and her phone is ringing.
Dial *8200 to grab that call.
- To grab the latest call that is ringing, dial *80.