We require a certain format for uploading music on hold for your Business Account, to get started, download Audacity, a great open-source audio editor.
The required format is 8000hz, 16-bit PCM .wav in Mono. The following steps walk you through converting a different format to the correct settings.
Please download the following test file, and then open it in Audacity.
To open the file, go to File, Open, choose the file.
Next, click the image of your your audio track, then go to Tracks, click Stereo Track to Mono.
Click File - Export, then save as type: WAV (Microsoft) signed 16-bit PCM and save the file.
Your file is now converted properly! To upload it, go to Business Phone - Music on Hold
Click Select, choose your file, and then click upload, wait until it shows "processing complete".
To make the changes live, go to Business Phone - Apply Changes - Provision.